Salesforce.com provides a complete suite of CRM on a subscription basis with the following key modules
- Sales Force Automation
- Marketing, Campaign Management
- Call Center, Case Management
- Customer Portal, enables members self-services
- Partners Portal, enables partner self-services
- Mobile, access CRM through Mobile devices
- Ideas Portal, enables innovative members and public feedback
- Google integrations, Integrated with Google Apps, Google Maps, Google AdWords™
- Social network integrations, Integrated with Facebook, tweeter
- AppExchange Apps, select readily available third-party modules & enhancements
More explanation can be found in the descriptions of The Sales Cloud™ and The Service Cloud™
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The Sales Cloud™
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Accounts & Contacts
Everything you need to know about your customers and prospects is right here - all in one place.
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Marketing & Leads
Now you can close that gap between marketing and sales forever. That means better quality leads—and more of them.
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Opportunities
When you have a critical deal—or deals—in the works, you can’t afford to let anything slip through the cracks.
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Analytics & Forecasting
You can’t move with speed and efficiency when you’re flying blind. Get the insight you need to keep your sales on track.
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Approvals & Workflow
Nothing should impede the momentum of your sales efforts. With these tools, any barriers in your sales processes are eliminated.
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Email & Productivity
Why should you have to change the way you work? With the Sales Cloud, you can work seamlessly with the tools you already use everyday.
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Content Library
Don’t waste another minute searching aimlessly for that killer presentation… that new product datasheet… that updated price sheet. It’s right there at your fingertips.
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Genius
Find sales insights when you need them most. Genius connects you with people and resources that will help you close deals.
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Partners
Two sales channels, one view. Now it’s possible to get complete visibility into both direct and indirect sales channels.
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AppExchange
PartnersTwo sales channels, one view. Now it’s possible to get complete visibility into both direct and indirect sales channels.
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Mobile
Great service goes well beyond the call center. Deliver it from any location on any device.
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The Service Cloud™
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Call Center
Get everything you need for a productive call center and happy service agents. And all of it as easy to use as your favorite Web site.
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Customer Portal
Today’s Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations.
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Social
Wherever your customers are, you’ll be there. Join the conversation in Web communities like Twitter and Facebook.
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Knowledge
Deliver the right answer the first time—everywhere.
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Analytics
What you don’t know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best.
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Email
It’s easy to provide lightning-fast service when you have these email tools at your fingertips.
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Chat
Do your customers hate to wait? Deliver real-time service with integrated chat.
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Community
Your customer community has some great answers and ideas - Use them.
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Search
Help customers find answers the first place they turn: their favorite search engines.
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Partners
Work together easily, and everyone wins: your customer service is more cost effective and faster.
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Mobile
Great service goes well beyond the call center. Deliver it from any location on any device.
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Products & Services