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Idealsoft CRM Franchise Management provides you with lots of beneficial features and application. Here are some of the features that will definitely benefit your organization.
Franchisee Sales Automation
- Lead Routing and Management
- Opportunity Management
- Sales Process Management
- Product Catalog (Franchise Brands, Franchise Fees)
- Order Management
- Sales Quota Management
- Territory Management
- Competitor Tracking
- Sales Person Calendar & Activity Management
- Sales Forecasting Dashboards and Reports
- Document management of sales literature
(Brochures, success case studies, competitor analysis)
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Franchisee Operation Automation
- Franchisee / Location Relationship
- Franchisee Agreement tracking
- Franchisee Task Management
- Defaults and resolutions
- Store evaluation
- Training management
- Create/ Track Training Courses
- Manage Attendee Details
- Score Participants for each training engagement
- Day to day tracking of Franchisee communications
- Document management of Franchisee literature
(Training menus, Process documents, brand messaging, Brand identity)
- Franchisee Performance Dashboards and Reports
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Franchise Support Service
- Case / Support Ticket Management
- Service Request
- Queuing
- Standard Problems & Resolutions
- Product Tracking
- Reporting
- Knowledge Management
- Escalation Management
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Franchisor Integrated Public Website
- Website Content Management
- Franchisee Store Locator
- Google Map integration
- Contact Information
- Services Provided in Selected Location
- Service Hours
- Web to Lead automation
- Public Ideas Feedback Portal
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Franchisee Self-services Portal
- Change of contact Information
- Franchisee Agreement details
- Franchisee Self-renewal
- Franchisee Statement of Accounts
- Franchisee Loyalty Redemption
- Online product ordering
- Training registration, confirmation, attendance history
- E-Learning resources & knowledgebase
- Franchisee discussion forum
- Franchisee Ideas feedback portal
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Integrated Solutions